Shiplounge and the websites shiplounge.com and shiplounge.co.uk are based in the United Kingdom and operates from the U.K. and U.S.A. The U.K.'s office controls the export of products and information. You agree to comply with all such applicable restrictions and not to export or re-export the Content (including any software or the Services) to countries or persons prohibited under the U.K./ U.S.A or other applicable export control laws or regulations. If you access and download the Content (including any software or the Services) or Information, you represent that you are not in a country where such export is prohibited or are not a person or entity to which such export is prohibited. You are solely responsible for compliance with the laws of your local jurisdiction and any other applicable laws regarding the import, export, or re-export of the Content (including any software or the Services).

Shiplounge will not provide services to persons and/ or entities identified on Department of Commerce Denied Persons List; Entity list: of proliferation concern, or Unverified List; Shiplounge will not provide services to any person or entity that is directly or indirectly involved in the financing, commission or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S.A./ U.K. Export Administration Regulations.

Shiplounge will not directly or indirectly, participate in any way in any transaction involving any commodity, software or technology (hereinafter collectively referred to as "item") exported or to be exported from the U.K. that is subject to the International Traffic in Arms Regulations or that would require an export license under the Export Administration Regulations.

Shiplounge takes every precaution and makes every effort to fully comply with all laws and regulations governing international trade, including the Foreign Trade Regulations, relying on the information provided by the member and the U.K. or U.S.A. seller.

On occasion we have the right to request legal ownership of the goods and this can be supplied via receipt for the goods. Failure to produce the requested documents may result in the goods being returned to either the sender or the police should we feel suspicious about the goods being shipped.

Shiplounge will not accept ‘Postage Due Mail' and/ or ‘COD Packages’, items or parcels on behalf of Customer unless Customer has previously arranged and prepaid such acceptance with Shiplounge. At its sole discretion, Shiplounge may refuse to accept ‘Postage Due Mail' and/ or ‘COD Packages’, items or parcels on behalf of Customer under any circumstances.

Customer further acknowledges that Shiplounge may return to sender or discard any mail that is received at such mailing address but is addressed to a name not previously registered with Shiplounge, or is addressed to a name that has not completed the requirements set forth by Shiplounge to verify the identity of such name, or is shipped by a courier from the vendor to a name for which Shiplounge has not received a properly executed custom form (CN22, CN23 or similar)  and two forms of identification or any documentation requested/ needed by our admin team.

Shiplounge is NOT responsible for parcels incorrect addressed. It is your responsibility when placing orders to provide the correct address to the sellers.

NOTE: US STORAGE PACKAGES CAN NOT BE COMBINED WITH UK STORAGE PACKS (AND VICE VERSA) AUTOMATICALLY. IF THE CUSTOMER WISHES THAT IT IS DONE, THERE WILL BE A FEE TO BE PAID BETWEEN THE STORES.

Shiplounge takes every precaution and makes every effort to fully comply with all laws and regulations governing international trade, including the Federal Trade Statistics Regulations.

Shiplounge reserves the right to open and inspect all items delivered in your name without notice to you. The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment as Combustible/flammable items (paints, oils, lighters); Any type of pressurized can (hair spray, shaving cream, spray cans of any type); Hazardous materials (matches, chemicals, explosives); Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night vision goggles, handcuffs and other restraints, surveillance equipment; Agricultural products such as tobacco, plants and seeds.; Coffee; Perishable foods; Animals and products made with animal skin (furs); Alcohol; Cash, currency, money orders, cashiers’ checks, bank drafts, bearer bonds and collectible stamps and coins. Jewellery and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewellery in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit; Lottery tickets and gambling devices; Prescription and/or veterinary medication; Pornography; Lock picking devices; Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue. In addition to these lists of Prohibited or Restricted Commodities, the customer cannot ship items that are listed on the Country-Specific list of Prohibited or Restricted Commodities listed on shipping carriers sites:

Royal Mail

Parcel Force

UKMail

LDM

DPD

USPS

UPS

DHL

For other couriers, please contact our customer service and we will be happy to check it for you.

 

For more up to date information on country-specific facts and regulations, the customer must refer to the local customs authority in his country.

Customers can pre-pay Duties and Taxes that are charged by customs office in the destination country. If you choose to pre-pay Duties and Taxes, you may avoid customs delays. If you do not choose to pre-pay Duties and Taxes, YOU will be responsible for Duties, Taxes, and any other related charges when your package arrives in your country. If Customer refuses to accept packages or parcels from Shiplounge mailed or forwarded to Customer pursuant to this agreement, Shiplounge may return the mail or package to the original sender and charge the customer for any return postage and all other fees and expenses reasonably incurred by Shiplounge in connection with such returns. Upon the request of Shiplounge, the Customer must sign for or otherwise acknowledge its acceptance of all packages and parcels sent to Customer by Shiplounge.

Shiplounge includes order descriptions and values with the customer shipment(s), to facilitate custom clearance of packages when they arrive to the destination country.

The customer is however responsible of paying all custom clearance costs including duties, taxes or any other related charges, and of providing detailed commercial invoices, if requested, to the customs office in his country, to clear his package(s) through customs for delivery.

The customer will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur: (1) He/ She refuses delivery of your parcel for any reason.  (2) The carrier makes unsuccessful attempts to deliver his parcel to his address because he was not at home and/ or did not pay duties and taxes. (3) He / She provided an invalid or incorrect address. (4) His / Her parcel is returned by customs because your merchandise is restricted from import into his country. (5) He / She refuses to pay duties and taxes. (6) if the customer fails to clear the items from Customs. (7) He / She wants to return an Assisted Purchase that he has already received for whatever reason. (We send the customer a copy of the order confirmation when the Assisted Purchase is placed, and he is responsible of notifying us of any inconsistencies before we receive and forward the Assisted Purchase to him/ her).

If any of the above occurs, the package(s) will be abandoned and the customer will be billed for any additional fees. Absolutely NO refunds will be issued.

All Packages are shipped on a limited liability basis. In no event shall Shiplounge be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind. In no event shall Shiplounge be liable to anyone for any direct damages of any type or kind (including lost profits) from performance of Shiplounge or its shipping carriers.

Quotes are calculated individually and promotions are passed integrally to the customers and the tailored quotes must be paid within 3 days and only the methods presented on the quotes messages will be accepted. In case of an error, refunds are issued within 5 working days and an administration fee may charged of 10% of the total. Refunds will not be issued for cancellations.

All the options include minimum insurance as a courtesy. Removing the minimum insurance will not reduce the amount of the services. If an insurance need to be claimed, Shiplounge will look after the full process and a fee of 30.00 will be deducted. Services are not refundable, but the amount insured only. The operators are 3rd party companies and they take average 30-45 days to investigate and after this period, 5-10 days to pay for the insured items.

Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. To determine the dim weight of a package, you must first measure the length, width and height of the package in inches using the longest point on each side, taking into account any bulges or misshaped sides. You then multiply those dimensions to get the cubic size of the package. The formula for calculating volumetric weight is length x width x height (cm) / 5000** If you measure in inches, the conversion factor is 305.

The Shipping displayed fees and postage prices show results for the discounted shipping rates available to the selected destination. All shipping rates are shown in GBP (shiplounge.co.uk) for parcels leaving the UK warehouse and in US$ (shiplounge.com) for the parcels leaving the US warehouse. Packages are forwarded by the shipping carriers that are available on the quotes tailored calculated, however if a certain shipping carrier does not offer a certain shipping method such as priority or economy service to the the area where the customer is located, we will automatically use an alternate shipping method offered by the same carrier. If the shipping carrier charges a remote area surcharge to deliver packages to the area where the customer is located, this surcharge will be requested from the customer before we ship his packages to him/her. If the customer does not pay the remote area surcharge within 3 (three) days, we will automatically ship his packages to his address with another shipping carrier that does not charge a remote area surcharge to deliver to the area where the customer is located.

If the shipping carrier does not deliver to the area where the customer is located, we will automatically use another shipping carrier that can deliver packages to the area where the customer is located.

Shiplounge is NOT responsible wrong addresses provided.

The shipping rates displayed on shiplounge.com, shiplounge.co.uk and on any of its pages, links or provided as quote to any business or individual, are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure. If you are not the named addressee, you are on notice of its status and may not use copy or disclose this information to any other person. To do so could be a breach of confidence and unlawful.

Shiplounge stores packages free of charge for a period of 30 days from the date of delivery from merchants to Shiplounge warehouse. The maximum free storage time for each package is 30 days since the date of its delivery to your suite from the merchants. After 30 days of free storage, a fee of £1.00 per day plus administration fee will be added, and after 60 days, the goods will be deemed abandoned and thus may be disposed of without incurring any liability to the customer or Shiplounge or any other party whatsoever. To active the payed storage (31st to 60th day), the customer must give instructions before the 20th day.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Shiplounge reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

When a dashboard is available, the customer will enter a confidential password and receive a US/ UK address with his own unit number when registering for a new account with Shiplounge and Shiplounge dashboard. Customer shall maintain the security and confidentiality of the password. Customer is responsible for all directions, orders, notifications, expenses incurred or other actions that may occur through use of the Customer’s account. Customer must immediately alert Shiplounge of any fraudulent, unauthorized, illegal or suspicious use of the Service or any other breach of security or unauthorized or illegal activity that is reasonably suspected by Customer.

To protect our customers accounts against fraud; the change of the country on the forwarding address is not allowed. The forwarding address can only be modified to another address within the same country that the customer selected during his registration on shiplounge.com.

If the forwarding country was selected in error during registration, the correction must be requested by sending a message to our customer service from the same email address used for the registration on shiplounge.com and supporting documentation including a utility bill and two Government issued picture identification cards, including passport, will be requested to verify the new forwarding address.

Forwarding to other Freight Forwarding companies inside or outside the United Kingdom & USA is absolutely not permitted.

Shiplounge warehouse is a private and secure facility and it is not open to the public. We do not offer collection in person.

Pickups by individuals or unauthorized shipping carriers are NOT allowed. (Our warehouse is not publicly accessible, so you can't come by yourself or send a friend or an unauthorized shipping carrier to pick up your packages.)

Most of the activity at the site involves the viewing of materials, which are made accessible to everyone so there is no need for it to be secure. Other areas of the site require the use of passwords, usernames and may have other security features. You are responsible to keep your usernames and passwords confidential. You should promptly notify Shiplounge if you become aware of unauthorized use of your usernames or passwords or use of services or materials available from this Site. The use of your usernames or passwords by you, or by any person with or without your knowledge or consent, in connection with a Shiplounge transaction, binds you legally and makes you responsible to the same extent and effect as if you had given signed, written instructions to us, unless you have previously notified us that the confidentiality of your usernames or passwords has been compromised.

This site and/ or application is provided by Shiplounge on an 'as is' and 'as available' basis. Shiplounge makes no representations or warranties of any kind, express or implied, as to the operation of this site and/or application or the information, content, materials or products included on this site. You expressly agree that your use of this site and/or application is at your sole risk. To the full extent permissible by applicable law, Shiplounge disclaims all warranties, Express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Shiplounge does not warrant that this site, application, its servers or e-mail sent from Shiplounge are free of viruses or other harmful components. Shiplounge will not be liable for any damages of any kind arising from the use of this site and/or application, including, but not limited to, direct, indirect, incidental, punitive and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you might have additional rights.

All contents included on the Shiplounge web site, such as text, graphics, icons, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Shiplounge or its content suppliers and protected by United Kingdom and International Copyright Laws. The compilation of all content on this site is the exclusive property of Shiplounge and protected by UK and International Copyright Laws. All software used on this site is the property of Shiplounge or its software suppliers and protected by UK and International Copyright Laws. All right, title, and interest in the web site and services provided therein, including, but not limited to, all associated market data and information is owned by Shiplounge, and you acquire no interest therein. All rights reserved. Any unauthorized use or any reproduction, modification, or distribution of materials is strictly prohibited. All other trademarks or trade dress not owned by Shiplounge that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Shiplounge.

Cookies are pieces of information that a web site transfers to your computer's hard disk so that your computer can be identified when you re-access the site. A cookie can only be read by the site that places it, so Shiplounge cannot track information based on any other cookies in your browser. From time to time, we may use the cookie feature of web browser applications which will allow us to store data about your visit. Cookies help us to provide you with a customized web experience and to learn which areas of our site are useful and which areas need improvement. We may also use cookies to provide you with shopping fulfillment services, including requests for price quotations, purchase instructions, purchase tracking, and the administration of special promotions. Internet Explorer uses a separate file for each cookie. Cookies are generally supported in version 3.0 and newer of Internet Explorer. Most browsers also allow the option of displaying a warning before accepting a cookie, or refusing all cookies. Declining cookies while using Shiplounge shopping cart may result in some features not working properly.

The Shiplounge Privacy Policy governs the use of information collected from or provided by you at the Web Site. With respect to any individual whose personal information is provided by You to Shiplounge, You represent to Shiplounge that You have obtained all necessary consents for the processing of such personal information contemplated by the Services You are using and by the Shiplounge Privacy Policy, including the transfer of such data to the United States or other countries whose laws may not provide the same level of protection for the personal data as the laws of the country of origin of such individual.

The links to other websites will let you leave Shiplounge site. The linked sites are not under the control of Shiplounge and Shiplounge is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Shiplounge is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement or any representation by Shiplounge of the site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, problems or other limitations.

Shiplounge may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once posted on the web site. Check the web site regularly if you are interested in reviewing any changes. Your use of the web site and the Shiplounge service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.

You may close your account with or without cause at any time. Shiplounge may terminate your use of the Service with or without cause at any time and effective immediately, at Shiplounge’s sole discretion, should your conduct fail to conform to the terms and conditions of these Terms of Service. Shiplounge shall not be liable to you or any third party for termination of the Service or termination of your use of the Service. Should you object to any terms and conditions of the Terms of Service or any subsequent modifications Shiplounge makes to the Terms of Service or become dissatisfied with the Service in any way, your only recourse is to immediately: (1) discontinue use of the Service; and (2) notify Shiplounge of your termination and, at your discretion, notify Shiplounge of the reasons for your termination.

You agree to use the Web Site in strict compliance with all applicable laws, rulings and regulations and in a fashion that does not, in the sole judgment of Shiplounge, negatively reflect on the goodwill or reputation of Shiplounge and shall take no actions which would cause Shiplounge to be in violation of any laws, rulings or regulations applicable to Shiplounge.

Shiplounge shall be excused from performance of its obligations, in whole or in part, under this Agreement if the failure or inability to perform is caused by reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire, flood or other natural catastrophes, electric, communications or other utility outages, national emergencies, civil disturbances, insurrections, riots, wars (declared or undeclared), epidemics, strikes or labor disputes, actions or restrictions of an governmental authority, or causes not within the reasonable control of Shiplounge.

You agree that Shiplounge, in its sole discretion, may terminate or suspend your use of the Web Site, the Shiplounge Systems, Information, Services and Content at any time and for any or no reason in its sole discretion, even if access and use continues to be allowed to others. Upon such suspension or termination, You must immediately (a) discontinue use of the Web Site, and (b) destroy any copies You have made of any portion of the Content. Accessing the Web Site, the Shiplounge Systems, Information or Services after such termination, suspension or discontinuation shall constitute an act of trespass. Further, You agree that Shiplounge shall send you important communication and service updates and shall not be liable to You or any third party for any termination or suspension of Your access to the Shiplounge Web Site, Systems, Information or Services.

You may not assign these Terms of Use or any of Your interests, rights or obligations under these Terms of Use. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Privacy Policy

At Shiplounge we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.  This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In operating our website, we may collect and process the following data about you: (1) Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. (2) Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. (3) Formation provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly, to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies; over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes: (1) To provide you with information requested from us, relating to our products or services. (2) To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. (3) To meet our contractual commitments to you. (4) To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to third parties: (1) Where we are legally required by law to disclose your information. (2) To assist in fraud protection or investigation.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there is not a lot that you can do to help keep your personal information safe – not just on our website, but whenever you provide information online.
Here are some simple ways you can improve the security of your information: (1) Use a secure browser (2) Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit versions support it. (3) Security upgrades for some older browser versions are available. We recommend that you contact your preferred browser provider for further information.

Shiplounge.com is fully PCI Compliant and runs on a full secure https platform. Shiplounge also use enterprise strength security devices to protect your information.

AUTHORIZATION FOR THE USE OF THE ORDERS RECEIPT SERVICE

By requesting and obtaining the use of a private postal service in the US and UK, I state that:

I am required to disclose my home address or place of residence on a USPS 1583 (USA), CN22 / 23 (UK) or any other form that is developed. I further agree that I will promptly provide Shiplounge with written notice of any subsequent change to my home address or place of residence.

I certify that I will not buy and / or market illegal and prohibited objects in the Country of final destination.

I certify that I will not buy and / or ship stolen objects fraudulently obtained.

I agree to accept the requirements described above.

By placing your order, you are subscribing electronically and accepting the above terms.

By accepting these terms, the customer will be designating Shiplounge to act as a shipping document preparation agent, with all legal force to prepare your carton and ship.

 

FAQ

- How it works?

There are two methods that you can use - Assisted Purchase or Simple Shipping Forwarding.

In other words, it's easy as 1, 2, 3.

(1) Register to get your own US/UK address instantly.

(2) Use our Assisted Purchase tool OR shop at any website (Amazon, Ebay, etc) and ship your purchase to your US/UK address.

(3) We’ll email you when your order is delivered to our warehouse. You can choose to have them shipped straight away or wait until other purchases have arrived and send them in the same parcel.

(3) You can save up to 85% on shipping. Shiplounge will combine, repackage and ship your orders to your address anywhere in the world. You will receive your parcel within a few days and you will be able to track it all the way.

- What's my own Shiplounge US/UK address?

As soon as you create an account at "REGISTER NOW!", you will receive a notification via email and you will have access to your address in the US/UK.

The number of your suite (#SL____) will indicate your products, this number is used to identify a client, and to locate your products. This unique US/UK address allows you to receive mail, packages of any size or even oversized items on pallets that are shipped from merchants using major shipping carriers.

- Where can I buy from?

We have a directory with a large selection of retailers. But you can also place an order from shops that are not on our directory.

Keep also an eye on our blog and our social media where we will share deals, coupons and new shops!

- I want to buy items from US/UK websites but they won't ship to my international address. How can I place an order?

ShipLounge allows you to access these deals. With your own US/UK address from shiplounge.com, you will be able to buy goods far cheaper than otherwise possible. Most US/UK retailers will not ship to international addresses or to an address different from your billing address but now you can! Ship the goods to your established address with us and we will then consolidate all your packages and ship them to any country.

- I don't have an international or US/UK. card. How can I place an order?

If you don't have an international card or a card accepted by the US/UK retailers, use our Assisted Purchase service. Contact us and we will organise your orders within 24 working hours.

- Can I receive correspondences and documents?

Yes, the same system as if you were receiving an order and/ or a parcel.

- What are the prices for shipping forwarding?

Up 5lb = 10.00 + postage + 5-7% transaction fees

5.1 -10lb = 15.00 + postage + 5-7% transaction fees

10.1 -15lb = 20.00 + postage + 5-7% transaction fees

15.1 -20lb = 30.00 + postage + 5-7% transaction fees

20.1 -50lb = 40.00 + postage + 5-7% transaction fees

Parcels over 20lb or oversize will incur a cost of 20.00 (up 30 days stored).

Deliveries to hotels and/ or local address will cost 30.00 + Postage

(1lb = app 453g)

- Can I receive certified mail, registered mail, and COD?

Yes, the majority of the parcels in the US/UK are certified or registered. Unfortunately, at this moment, we do NOT accept COD shipments.

- What's the fee for Assisted Purchases?

If it's to pay a cart already prepared, we will charge 5.00,

To search and pay for your order, we will charge 20.00

And go to a store and place an order in person (assisted purchase), we will charge 15% of the total, with a minimum of 100.00

To visit the shops with you or have a "shopping day", it will cost 250.00/ day or 450.00/ 2 days. (max of 5 hours per "shopping day")

Please note that for the above cases, the payment must be in advance and transaction fee may apply.

- What are the fees to consolidate and repackaging?

To remake a ready box the cost is 10.00

- Do I need to pay a deposit?

No, you won't need to pay a deposit.

(payment in advance is requested for assisted purchase and its addons only)

- Will I be charged for registration, monthly or any other fees?

We do not charge any fees.

- Some US/UK stores require a US/UK phone number. How can I place an order if I don't have one?

If you don't have a UK phone number and the retailer won't accept an order without it, use our Assisted Purchase service. Contact us and we will organise your orders within 24 working hours. Once we receive the items, our warehouse team will send a notification and you will be able to control your shipments.

Note: Always when possible utilize YOUR telephone number, preferably the number linked to your credit card account. The store may want to contact you to confirm some of your information.

IMPORTANT: Its is prohibited to use our public contact or whatsapp number to place orders. Any attempt will be discarded and a fee may apply.

- What forms of payment are accepted?

You can pay for the shipping fees, services and your assisted purchases using a wide range of payment methods at the checkout as PayPal, credit cards or bank transfer.

- Are there any shipping restrictions?

Prohibited or Restricted Commodities items may vary by country. Please refer to the country-specific facts and regulations on shipping carriers sites below or for more up to date information on country-specific facts and regulations, we suggest visiting the website or contacting the local customs office in your country.

- How the billable weight is calculated?

The billable weight of a parcel is calculated by its volume. To determine the dim weight of a package, you must first measure the length, width and height of the package in inches using the longest point on each side, taking into account any bulges or misshaped sides. You then multiply those dimensions to get the cubic size of the package. The formula for calculating volumetric weight is length x width x height (cm) / 5000*

* If you measure in inches, the conversion factor is 305.

*Please note that some couriers will use a different formula to calculate it.

- Are the Import Duties and Taxes included to the shipment fees?"

We do our best so that your orders are not taxed by sending it by individual, using boxes without any logos/brands and etc. If your package is taxed (customs) on arrival be advised the amount taxed is exclusively your responsibility. Verify your country's laws and regulations for details on products that are prohibited of being shipped to your country. While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. Shiplounge is NOT responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.

- Can I declare another value on my items?

You may declare whatever value you want on your items. That will be value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.

- Do I need to submit custom forms?

If you’re sending parcels to a country outside the US/ UK, yes you need to.

(For parcels from the UK, going to European Community countries will need to submit a form from the 1st of March/ 2019 according to the Brexit deals)

Other Couriers - It will be also requested an invoice to be added.

It is valid to highlight that any international parcel may be subject to local tax and or duties and it is the customer responsibility, as well if you fail to declare the full amount of your parcel may cause delays, penalties and extra charges.

- What is the limit of weight, size and value?

Regardless of the weight, size or value, we can ship anything to anywhere. That said, using our automatic tools and price finder here available, you will be able to ship a parcel with maximum 30 kgs (app 66lbs), maximum of 200cm (H + L + Dx2) and maximum value of 2.500,00.

For any different measure/ weight, please contact us and we will be happy to calculate it for you.

- Can I track my parcels?

Yes. Your shipments are traceable and it will be available on the confirmation you will receive via email.

We only send tracked parcels.

- How long can I store my items at my ShipLounge's suite?

You will not pay to keep your products at our facility for up to 30 days from arrival at our facility. If you would like to store your product for an additional 30 days you can pay 1.00/ day per product being held and this has to be decided before the free period ends. If chosen not to extend after the first 30 days and do not have them shipped out, your packages will be considered abandoned and Shiplounge will sell your packages through either auction or private sale without prior warning.

Just a reminder that we are not a storage facility, we are a forwarding company.

- Do shipments have insurance?

Usually a minimum amount is included to the price. Extra insurance is optional (it will vary depending on the courier choice, but the most it will cost 5-8%)

- What if I receive my items with a damage or defect?

You are required to examine the goods at the moment of delivery to verify any damage or defects. If any are found, it is necessary that the consumer solicits a Report of occurrence in the presence of the mail delivery agent or attendant at your local Post office, to register any damage. If this procedure is not followed, the insurance on the merchandise will not be able to take effect. This is the only way the insurer will be able to know that you received damaged merchandise. By signing that you received the package you are attesting that the shipment was received in perfect condition.

- Whats the forms of shipments and time scales?

It will depend on the country of destination and choice of courier.

Detailed tracking and delivery estimate is from 5 to 40 working days, depending on the provider, priority plan and country of destination.

Please Note that these are all estimated time frames provided from the major couriers. There is a possibility that there could be an increase in time depending on the time it takes for the package to go through customs and the Post Office in your Country. Through the last months in the year orders normally are delayed.

If you haven't receive your parcel within 30 days, please contact our customer service and we will be happy to trace your parcel(s).

- Can you ship as an individual?

Yes, if requested.

- All services and extras

Services

Up 5lb = 10.00 + postage + 5-7% transaction fees

5.1 -10lb = 15.00 + postage + 5-7% transaction fees

10.1 -15lb = 20.00 + postage + 5-7% transaction fees

15.1 -20lb = 30.00 + postage + 5-7% transaction fees

20.1 -50lb = 40.00 + postage + 5-7% transaction fees

Parcels over 20lb or oversize will incur a cost of 20.00 (up 30 days stored).

Deliveries to hotels and/ or local address will cost 30.00 + Postage

Postage

Calculated per item/ parcel according to its dimensions, weight and destination.

Examples:

From the UK

Up 1lb – from 14.30

Up 2lb – from 18.20

Up 3lb – from 22.60

Up 4lb – from 23.40

Up 5lb – from 24.10

From the US

Up 1lb (packet) – from 23.50

Up 4lb (envelope) – from 31.10

Up 4lb (small box) – from 32.30

Up 20lb (medium box) – from 60.50

Up 20lb (medium box) – from 90.50

Country Example:

From the US to Brazil

Up to             First Class        Priority

0,5 Kg             US$ 22,50     US$   47,05

1,0 Kg             US$ 33,50     US$   50,60

2,0 Kg             US$ 49,50     US$   57,70

3,0 Kg                ____           US$   64,70

4,0 Kg                ____           US$   71,90

5,0 Kg                ____           US$   83,15

10,0 Kg              ____           US$ 125,50

Assisted Purchase

If it's to pay a cart already prepared, we will charge 5.00,

To search and pay for your order, we will charge 20.00

And to go to a store and place an order in person (assisted purchase), we will charge 15% of the total, (with a minimum of 100.00) plus 15.00 per hour.

To visit the shops with you or have a "shopping day", it will cost 250.00/ day or 450.00/ 2 days. (max of 5 hours per "shopping day"

* For all the assisted purchase services above, the payment is requested in advance.

Other Services

To remake a ready box - 10.00

To pack or repack fragile items – 10.00-15.00/ box

To return an item, full order or partial order - 10.00/ item plus postage

To remove labels – 1.00

To remove invoices – 3.00

To remove boxes – 1.50

To remove parts  – 1.50

To test electronics – 5.00

To test telephones – 5.00

To take extra pictures – 2.00

To take a picture of an invoice – 2.00

To take a picture of coupons – 2.00

To take a picture of letters/ correspondence – 10.00

To generate a commercial invoice/ declaration – 10.00

To take measure of clothing, shoes or accessories – 5.00/ item

To check item weight / dimensions – 3.00

To check the partial weight/ dimensions box/ parcel – 5.00

To transfer a parcel from your UK suite to your US suite - 10.00 + postage

To Transfer a parcel from your US suite to your UK suite - 10.00 + postage

Payments

PayPal fee – 7%

Bank transfer USA – 10% + 15.00

Bank transfer UK – 10% + 15.00

Bank transfer Brazil – 15% + 5.00

If you need a particular service that isn’t described above, please contact us and we will be happy to calculate it for you.

*** All the prices above excludes vat/tax and or transaction fees.

- Still have a question or need extra information?

Our customer service team is available to help you and answer your questions.

Contact here.

AUTHORIZATION FOR THE USE OF THE ORDERS RECEIPT SERVICE

By requesting and obtaining the use of a private postal service in the US and UK, I state that:

I am required to disclose my home address or place of residence on a USPS 1583 (USA), CN22 / 23 (UK) or any other form that is developed. I further agree that I will promptly provide Shiplounge with written notice of any subsequent change to my home address or place of residence.

I certify that I will not buy and / or market illegal and prohibited objects in the Country of final destination.

I certify that I will not buy and / or ship stolen objects fraudulently obtained.

I agree to accept the requirements described above.

By placing your order, you are subscribing electronically and accepting the above terms.

By accepting these terms, the customer will be designating Shiplounge to act as a shipping document preparation agent, with all legal force to prepare your carton and ship.